MATERIAL＆CARE

Here we list some things you should keep in mind to ensure you can enjoy your jewelry for a long time.

◆Notes
・Silver products have the tendency to discolor when exposed to sulfur in the air, sweat, sebum, chemicals, etc., so you can restore their shine by cleaning them with the included silver cloth or cleaner. When not in use, store them in a sealed bag to avoid dust and moisture.

- Please be careful as the accessories are made of delicate materials and may be damaged if pulled too hard or subjected to strong impact.

・Please remove the product when doing heavy lifting, playing strenuous sports, sleeping, caring for small children, etc. as it may cause physical injury. Avoid wearing the product in high temperature places such as saunas and hot springs, or in extremely cold places such as ski resorts, as it may cause burns or frostbite.

・If you experience any symptoms such as a rash, itchiness, redness, or sores while wearing the jewelry, stop wearing it immediately and consult a specialist. Please note that even if you do not have metal allergies, you may experience symptoms similar to metal allergies if you wear the jewelry while sweating or feeling unwell.

Regarding materials
・ All products used are natural products created by nature. Please understand that individual differences are part of each product's personality.
・Please note that due to the nature of the material, some scratches may occur even after polishing.
・We use thick gold with a thicker than usual jewelry plating. If the plating becomes thin, we can re-plate it for a fee.
- In order to alleviate metal allergies, we do not use nickel as the base.
-Please note that the surface treatment of this product will change over time with wear.
- Please be careful when using silver cloths or cleaners on plated products or natural stones, as this may cause the plating to peel off, discolor, or stain.
・Products that use pearls or natural stones are vulnerable to heat and impact. Please refrain from using them in hot and humid environments as this may cause damage. Also, excessive impact may affect the adhesive surface, so please use with care.

About returns
If you wish to return or exchange a purchased item, please contact us in advance and return the item within 5 days of receiving the item.
Returns and exchanges of products will only be accepted in the following cases:
・The delivered product was different from the order
The delivered product was broken or damaged

[Request for return]
When returning the item, please return it in the same condition as it was delivered.
Returns will not be accepted if packaging materials are insufficient. Please send the item toinfo@ralagan.comWe will inform you when you contact us.

[Conditions under which returns cannot be accepted]
Please note that we cannot accept returns in the following cases:
- Products that have odors, scratches, or damage due to customer's fault
・Products purchased outside this website
・Products that have lost their warranty card, tags, accessories, or box
- Products whose packaging is dirty or damaged
- Products for which no contact has been made within 5 days of delivery
・Used, repaired, or cleaned items
・For reasons attributable to the customer (metal allergies, etc.)
・Different product image
*Please note that when product photos are displayed on a computer screen or mobile device, the size, color, and appearance may appear different from the actual product.

For inquiriesHere